RETURNS & REFUNDS POLICY

Returns & Refunds Policy
Effective Date: August 14, 2026

We want you to be happy with your TaleMail order. Because our products include both standard mail kits and personalized products, return eligibility depends on the type of item purchased.

Standard, Non-Personalized Products

Unused and unmarked standard products may be returned within 14 days of delivery.

To be eligible for a return, the product must be:

unused and unmarked
complete, with all original components
in its original condition
returned within 14 days of delivery

Before sending a return, please email hello@tale-mail.com with your order information.

We will provide return instructions and the appropriate return address.

Unless the product arrived damaged or TaleMail sent the incorrect item, the customer is responsible for return shipping costs.

TaleMail does not charge a restocking fee.

Personalized and Custom Products

Products created or personalized for a specific child, recipient, family, event, or customer are final sale and are not eligible for return or exchange.

This includes personalized letters and other products produced using information supplied by the customer.

However, if TaleMail makes an error in personalization or the product arrives damaged, please contact us. We will work with you to correct the problem.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly at hello@tale-mail.com.

Please include your order information and photographs when possible.

If the problem is confirmed, TaleMail may provide a replacement or refund at no additional cost to you.

Refunds

Approved refunds are issued to the original payment method.

After a return has been received and reviewed, please allow approximately 5-10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return resulted from an error by TaleMail.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before preparation or personalization begins, but cancellation cannot be guaranteed once production or fulfillment has started.

Contact

hello@tale-mail.com